Th3 Link Ag3ncy Corporation and TLA, Corp. and all it's affiliates: Get It Twisted, Chocolate Travelers, I Got Somethin' To Say, or Allycat Films, have a strict no refunds policy. Replacement for damaged or stolen items are case by case. Lost or stolen items are insured by the postal service: USPS, UPS, FedEx and etc. If you contact us via email: [email protected]. Our Customer Service team will contact the mailing services on your behalf to file an insurance claim. And, will provide all the details for replacement.